General FAQs
What ages is The Resilience Deck appropriate for?
The Resilience Deck is designed for adults. Adults are encouraged to facilitate age appropriate conversations with children through The Children's Resilience Deck.
How Bible-based are the prompts?
The majority of prompts are open-ended questions for discussion. The 'Faith' category is based on 14 biblical truths with the goal of connecting individuals closer to God through understanding those truths.
Are the questions specific to a denomination?
The prompts are non-denominational.
Are there 'right' answers to these questions?
No, the prompts are designed to initiate meaningful, open and honest conversations.
What charities do 10% of the proceeds go to?
What if I feel triggered by a question?
Some prompts may bring up emotions. If you need additional support you can reach out to Telehealth Ontario at 1-866-797-0000 or a registered therapist of your choice.
Order + Shipping FAQs
Will I get a notification for my order?
Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).
You can track your shipment here.
How much does shipping cost?
Shipping is calculated at checkout based on your location. We use Canada Post for shipping within Canada and USA.
Typically this can range anywhere from approximately $10-$25 CAD.
How Can I Track My Shipment?
You can track your shipment here. Enter your order email / phone number and your order ID to see exactly where your order is!
How long will it take to recieve my order?
*CAD: Estimated delivery 2-3 business days.*
*USA: Estimated delivery 5+ business days.*
*NOTE: Delivery times apply AFTER YOUR ORDER HAS SHIPPED, which takes an additional 1-2 business days from placing an order.
You can track your shipment here.
During peak shipment times such as holidays delivery times can take longer.
How are refunds and exchanges processed?
Please see our refunds and exchanges information page here for more details.
Will I be charged additional tax or customs fees?
13% HST is applied at checkout.
Customs fees may apply for shipping to the United States and is the responsibility of the purchaser.
What should I do if I receive a damaged item?
Send us an email at support@trco.ca with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
What should I do if I receive the wrong item and/or quantity of items?
Send us an email at support@trco.ca with your order ID and a summary of the problem. We will respond within 1 business day.
I think I may have been charged incorrectly.
If you think you have been charged incorrectly after placing an order, send us an email at support@trco.ca with your order ID and the problem, and we will sort it out.
Where will my order ship from?
Ontario, Canada
Why did my order ship late?
There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Mother’s Day, etc.); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.
Why does my tracking information show “not found”?
Typically this means that a tracking number hasn't been issued yet. Check back in 2-3 days. If you are still having issues locating your tracking number please email suppotr@trco.ca to inquire.
Why does my tracking information show "package waiting to be scanned"?
Sometimes tracking information shows as "not scanned" or "not left warehouse" if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us at support@trco.ca. We will track it down for you, refund the purchase or send you a replacement product at no charge.
I need my order by a certain date, can I get priority shipping?
All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact hello@trco.ca first and we will do our best to help.
I provided an incorrect or incomplete address at checkout, can I modify it?
AS SOON as you realize you have given us the wrong shipping information, contact us at support@trco.ca
If you contact us and we receive your message before the order has been fulfilled, we can cancel/ modify the order.
However, if we receive your message after the order has been fulfilled there is no way for us to retract or modify the shipment.
Please double-check your shipping address before completing your order.
Still have a question?
Contact us today at hello@trco.ca
